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Aviation journalist John Walton specializes in the passenger experience. With over a decade of experience spanning aircraft, seats, cabins, connectivity, digital, design, marketing and branding, he has a unique perspective on what makes the world’s biggest industry tick. He can be found on Twitter at @thatjohn.

John Walton, CNN Now is the summer of our discontent, Shakespeare didn’t exactly write in “Richard III,” but for airline travelers…

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