Lawsuit filed against Uber for charging disabled people ‘wait time’ fees

Published November 11, 2021 8:30 AM

(KYMA, KECY) - The Department of Justice (DOJ) says that since 2016 Uber has been overcharging disabled people for taking too long to load into vehicles.

The DOJ has filed a civil suit against Uber.

The department says charging "wait time" fees for disabled passengers and potential passengers violates the Americans with Disabilities Act (ADA).

The DOJ cited the case of a woman who was charged a "wait time" fee for taking 15 minutes to load into a vehicle and was denied a refund.

An Uber spokesman said the company disagrees that its policies violate the ADA.

The spokesman said it has been company policy to refund wait time fees for disabled riders whenever they alerted uber they were charged.

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April Hettinger

April was born and raised in San Diego where she loved the beach town and her two dogs, Lexi and Malibu. She decided to trade the beach for the snow and advanced her education at Northern Arizona University in Flagstaff.

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