APS extends hold for past due bills until the end of year

Residents and business owners now have one less thing to worry about

PHOENIX (KYMA, KECY) - Arizona Public Service (APS) said it will extend the hold on service disconnections through the end of the year.

The hold was set to expire on October 15. However, due to the many challenges of COVID-19, APS said it wants to ease the burdens for customers who struggle to pay their electric bill.

Residents and business owners will not have to worry about their electricity getting disconnected until after December 31st, 2020. APS will also waive late fees during this time.

“Across Arizona, we have faced the challenges of this pandemic and record summer temperatures together, and we are here to help and work with our customers,” said Monica Whiting, Vice President, Customer Experience. “As a local company with a commitment to the communities we serve, APS is offering peace of mind for those unable to currently pay their bill. Additionally, our essential workers remain dedicated to providing reliable electrical and customer service around the clock.”

The power company also has customer service representatives standing by to help customers make arrangements for their past due balances. For assistance, or more information, visit APS' website.