Skip to Content

Southwest’s flight credits will no longer expire

(KYMA,KECY/CNN) - Southwest airlines is helping its customers. 

The carrier announced Thursday flight credits will never expire.

Under the previous policy, they expired in a year.

Southwest says customers can get flight credits when they cancel reservations more than ten minutes prior to departure time.

That goes along with the airline's policy to not charge change fees when customers reschedule flights within the same time frame.

For now flight credits will show expiration dates of 20-40 while the airline updates its reservation software.

Credits issued under the old policy retain their expiration dates.

The new policy applies to credits issued from now on.

Article Topic Follows: Video

Jump to comments ↓

Author Profile Photo

Chelsie Burroughs

If you have a story that you would like to share with Chelsie you can email her at chelsie.burroughs@kecytv.com.

CNN

BE PART OF THE CONVERSATION

KYMA KECY is committed to providing a forum for civil and constructive conversation.

Please keep your comments respectful and relevant. You can review our Community Guidelines by clicking here

If you would like to share a story idea, please submit it here.

Skip to content