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Taylor Swift set for tour, fans crash Ticketmaster website

(CNN, KYMA/ KECY) - Taylor Swift fans were ready for it pre-sale tickets for the musician's new tour began Tuesday.

But fans have reported Ticketmaster's website crashing or freezing during purchase.

There are also complaints about the website not loading or allowing people to access tickets, despite having a pre-sale code.

Ticketmaster said there has been "Unprecedented demand" for tickets.

The company denied the website being down.

It urged verified pre-sale fans to log in through the link they received via text instead of the main homepage.

"The Eras Tour" kicks off March 18th in Arizona.

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Jacqueline Aguilar

CNN

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