Chick-fil-A rated the slowest drive-thru, one study says
A new study says Chick-fil-A has the slowest fast-food drive-thru performance. On the other hand, they were rated the most accurate.
WHAS 11 News reports a drive-thru performance study by QSR said customers spent an average of 255 seconds from speaker to order window in 2019, about 20 seconds longer than in 2018.
Chick-fil-A’s speed of service is the slowest, saying it’s due to its “constantly crowded lanes that aren’t showing any signs of dying down in the near future.”
Reports said the brand is on the lookout for additional digital ways to streamline.
“We are embracing technology to both provide a better experience for guests and to help take tasks off restaurant team members so they can devote more time to hospitality for our customers,” says Khalilah Cooper, director of service and hospitality for Chick-fil-A.
WHAS 11 said Dunkin’ clocked in with the fastest speed of service, which is likely attributed to its simpler breakfast, coffee, and treats menu.
The least accurate drive-thru, according to the study? KFC.
Copyright 2018 KYMA
