Online learners permit testing to reduce office wait time

Teenagers hoping to get their learners permit are turning to the “Permit @ Home” online test option introduced by the Arizona Department of Transportation Motor Vehicle Division earlier this year.

“To average nearly 8,000 online tests a month is phenomenal,” said MVD Stakeholder Relations Manager Jennifer Bowser-Richards. “MVD serves about 7,300 people a day at our offices, so the Permit Test @ Home effectively creates another full business day for our offices. That means fewer people in line and continued improvement of customer service as we fulfill our mission to get Arizona out of line and safely on the road.”

About 23,000 online tests have been taken since the test’s introduction in March through May.

Prior to taking the test, a video reminding potential teen drivers about the dangers of texting and driving is shown. The video cannot be skipped.

The online test is available to parents by setting up a free personal AZ MVD Now account, which is accessed through ServiceArizona.com

Potential drivers are still required to pass a road skills test prior to receiving a driver license and all permit holders must drive with a licensed driver in the front seat.