Hotel owner fed up with Spectrum cable
A local business owner is taking her complaints about Spectrum Cable all the way to the Federal Communications Commission.
Yvonne Peach, the owner of the Historic Coronado Motor Hotel, said, “It’s been a bad situation for us ever since it became Spectrum.”
Peach said she was satisfied with her cable service until May of 2016. That’s when Charter Communications acquired Time Warner Cable and Bright House Networks.
“When they did the change over we didn’t have any cable tv in the hotel for twelve days. For twelve days my customers had zero cable .”
Peach said Spectrum’s solution was to install new receivers in the hotel’s 126 rooms, a process that caused even more problems.
“We’ve had over 100 of them replaced probably in the last I don’t how many months. It’s a box that if the room isn’t rented every night it becomes deactivated.”
Peach said it’s an inconvenience that is impacting business.
“We’ve lost thousands of dollars with people that would move out because of no tv in their room. It comes and it will say dial an 800 number or something. But you know the guest they are paying a certain amount for the room and they’re not going to call.”
Peach said she has struggled to get a solution or even a response from customer service.
“I actually made a complaint to the FCC because I had to have cable. You have to have cable to run a hotel and so I have talked to people in New York city with Spectrum, in Texas. I got transferred to every state you can imagine.”
Spectrum released the following statement addressing the technical issue and complaints the hotel has had:
“The fact is we have offered the hotel owner multiple solutions that would definitively address the issue and improve her service, which she has thus far declined,” said Spectrum Senior Director Dennis Johnson.
“We will continue to work with her toward resolving the problem, which is caused in part by a lack of air conditioning in unoccupied rooms during warmer months and the relocation of the digital adapters by hotel staff, which are dedicated to a particular room on the account.”
“If you’ve been driving all day and you get in your pajamas and you’re ready for bed and you’re watching tv and the tv doesn’t work. Do you want to move to another room without complaining? No, nobody does,” said Peach.
The cities of Yuma and El Centro and Jackson, WYO. also have a complaint pending with the FCC against Spectrum Cable.
