Yuma motor vehicle office now opening earlier

The Yuma Motor Vehicle Division (MVD) office will now be opening at an earlier time along with ten other offices throughout the state.

The Arizona Department of Transportation (ADOT) announced that 11 MVD offices will be opening their doors at 7:30 a.m. as it was proven to improve overall customer service.

“It works. Because the doors open at 7:30 instead of 8 o’clock, we have fewer people lined up to be the first in line,” said MVD Director Eric Jorgensen. “Our employees’ schedules can be more flexible, which means we have more people available to serve customers at the busiest times such as the lunch hour. It also means we process paperwork faster. That cuts down on the need for workers to catch up on those tasks at the end of the day, which significantly lowers overtime hours and saves taxpayer dollars.”

According to ADOT, The expanded hours resulted in shorter-customer wait times and lower overtime costs after they were tested in Tucson in mid-2016.