Buc-ee’s earns ‘F’ rating from Better Business Bureau

(CBS, KYMA) - Buc-ee's just got the worst possible grade from the Better Business Bureau, and the agency says it's because the chain has a pattern of "not addressing customer complaints."

The BBB says the Texas-based travel center, known for clean bathrooms and brisket sandwiches, does not have any assistance phone numbers posted on its website, that email concerns often go unanswered, and that there was no response to 88 complaints filed against the business.

According to the BBB, ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness.

They also said that customer reviews do not impact ratings and ratings update automatically as new information is received.

Of 38 locations rated on the Better Business Bureau's website, 33 were given "F" ratings, 2 "A" ratings and 2 "C-" ratings. One location's rating was undetermined, and there are currently 54 Buc-ee's locations, according to its website.

CBS News Texas affiliate KTVT reached out to Buc-ee's, but has not heard back.