Changes coming to the way MVD issues plates, tabs, and documents

Customers to get items through U.S. Mail

YUMA, Ariz. (KYMA) - A few changes are on the way to Arizona Motor Vehicle Division (MVD) offices.

Beginning January 2, customers visiting an MVD or a third party office will no longer be able to walk out of the office with an actual license plate, registration tab, or other documentation.

Instead, they'll get those items in the mail.

In an age where consumers can get almost everything online, the Arizona Department of Transportation (ADOT) is following suit.

Currently, two-thirds of in-office transactions can be completed without the agony of waiting in long lines and the agitating thought of being turned around for leaving a document at home.

License plates, registration tabs, and vehicle titles are among the items that will be mailed to customers, regardless of whether they apply online or in an office.

Local MVD customer, Don Lane, told News 11, “I know a lot of states hand [the items] to you when you leave and they don’t [in Arizona]. I did like that, but I guess it doesn’t matter to me one way or another. As long as I get it.”

ADOT's Assistant Communication Director, Douglas Nick, said, “People are certainly comfortable with [fulfilling orders via mail] when it comes to ordering items from a commercial retailer and this is very much the same. We would have every confidence that these documents should come in just as any other document would come through the mail.”

Once customers submit their application or renewal, they'll receive a temporary receipt for verification.

The number on the temporary plates and receipts will match that of the official physical version that'll show up in customers' mailboxes.

Customers are advised to make sure their address is accurate with the U.S. Postal Service and the MVD.

ADOT is hoping this change will ultimately free up space at office locations for customers who require more complicated services.